In the event if it is purchased with insurance, items broken during transport we will provide you with store credit for you to select another item of your choice in the store. We pack all our pieces carefully and thoroughly with recycled content as much as we can. It is very rare for breakages to occur, however if your piece/s arrives damaged please contact us within 24hrs of delivery with images of your piece and the box if applicable. 

We do not offer returns, as the hand made and individual nature of our work, if you have any inquiry, please contact us. We are happy to help.